HYANS Hawaii Yacht Agent Nautical Services Maritime Solutions
Request support

Start a Hawaiʻi port call with one local agency.

Send HYANS the vessel, the port, and the dates — for a call you are planning or one already underway. We review every request directly and respond as soon as practicable, with 24/7 coverage for active engagements, then confirm scope and coordinate clearance, berth, fuel, crew, and vendors across the islands.

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Who this is for

One inquiry, the right agent on it.

This is the front door for owners, captains, managers, operators, and brokers planning a call anywhere in Hawaiʻi — a superyacht into Oʻahu, a commercial ship at Honolulu Harbor, a mid-Pacific bunkering stop, or an interisland movement. Use the tailored intake below if it fits your vessel, or the general form for everything else.

Tell us what you know and we will fill in the rest. Every request reaches HYANS directly. HYANS reviews every request and responds as soon as practicable, with 24/7 coverage for active engagements; general response times otherwise depend on current operations.

  • →No account or login required to send a request.
  • →Your request goes straight to the HYANS inbox to reply to you — only a minimal contact record is kept, for 30 days, so nothing is lost.
  • →One accountable point of contact from first inquiry to departure.
Two ways to start

Planning a call, or need help right now?

Both paths use the same request form below — pick the framing that fits and HYANS will scope it accordingly.

Planning

Planning a call

A future or routine visit. Tell HYANS the vessel, dates, islands, and services you expect to need — the guided intake below covers the full picture so we can propose a scoped agency plan before you arrive.

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Active call

Active or time-critical call

A vessel that needs help now. Use the same form and mark the urgency as an active call — it reaches HYANS directly. HYANS responds as soon as practicable, with 24/7 coverage for active engagements.

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What to send

Helpful to include

Vessel

  • Vessel name, type, flag, and LOA
  • Registration / documentation status
  • Draft and any berth constraints

The call

  • Intended port or island, and ETA / ETD
  • Last port and next port
  • Crew and guest counts

Needs

  • Services you expect to need (or ask us to advise)
  • Fuel, provisioning, and vendor requests
  • Urgency — routine, priority, or an active call
Tailored intake

Request by type

Pick the closest fit for a form scoped to that call, or use the general form below.

Private

Superyacht

Private and charter yachts — full agency with owner and guest logistics.

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Commercial

Ships Agency

Commercial vessels — particulars, IMO, appointment, and DA contact.

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Bunkering

Fuel Coordination

Bunkers and lube — type, quantity, delivery window and method.

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Crew

Crew Change

Crew joining and departing — transport, hotels, and welfare.

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Clearance

Port Clearance

Arrival and departure clearance and documentation support.

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Concierge

Concierge & Logistics

Stores, provisioning, and concierge to owner and guest standards.

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Technical

Technical Vendors

Engineering, electronics, rigging, dive, and shipyard coordination.

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Interisland

Interisland

Movements and support across more than one Hawaiian island.

Learn more →
General request

Send a request to HYANS

For any vessel, any island. Required fields are marked; send us what you have.

✓ Request sent to HYANS — we’ll reply by email.

Complete what you can — name and email are required; everything else helps us scope the call faster.

Goes straight to the HYANS inbox and is used only to reply to you — not published, not added to any marketing list. So an enquiry can't be lost if that email fails, we keep a minimal contact record — your name, email and phone, not the details you write — for up to 30 days, then delete it. If your browser can't reach us, your email app opens as a fallback.

After you send it

What happens next

  1. We review your request

    Your details reach HYANS directly. HYANS reviews every request and responds as soon as practicable, with 24/7 coverage for active engagements; general response times otherwise depend on current operations.

  2. We confirm scope with you

    We come back with clarifying questions, an outline of how we would support the call, and what we will coordinate on your behalf. Nothing is committed until scope is agreed with you.

  3. We coordinate the call

    Once engaged, HYANS liaises with the harbor, authorities, and vendors and keeps you updated through a single point of contact. Berth, fuel, vendor availability, and authority approvals rest with third parties and are confirmed before arrival, never guaranteed.

Questions

Frequently asked

How quickly will HYANS respond?
HYANS reviews every request and responds as soon as practicable, with 24/7 coverage for active engagements; general response times otherwise depend on current operations. Marking a request as an active call helps us prioritise, but we do not promise a fixed response time.
Do I need an account to send a request?
No. The form needs no login — it sends your details straight to the HYANS inbox so we can reply. The details you write are not kept in a database; we keep only a minimal contact record — your name, email and phone — for up to 30 days, so your enquiry can't be lost if that email fails, and it is deleted after that. (If your browser can't reach us, it falls back to opening your own email app.) The access-controlled client workspace comes later, once you are engaged.
Can you guarantee a berth or fuel for my dates?
No. HYANS requests and coordinates berth, fuel, and vendors, but availability, draft limits, pricing, and authority approvals rest with harbors, suppliers, and agencies. We confirm current status before arrival and propose alternatives where needed.
How far in advance should I contact you?
As early as practicable. Earlier notice gives more room to coordinate berths, fuel, vendors, and crew logistics — though availability is never guaranteed and depends on port conditions and third parties.

Not sure which form fits?

Use the general request above and tell us the vessel, the port, and the reason for the call. HYANS will confirm scope and propose the right plan.

Start a RequestView Services