Contact

Reach HYANS.

Whether you are coordinating an active call or planning ahead, the fastest way to reach HYANS is through the request flow. It routes your details securely to the right agent so we can respond with a scoped plan rather than a generic reply.

Request Maritime Support How We Work

How to reach us

Choose the right channel

Priority

Active call — vessel in or near port

For a vessel underway to Hawaiʻi or already alongside, start a request marked urgent. It routes to the on-call agent so we can respond quickly with next steps.

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Planning

General inquiry — planning ahead

For a future call, a quote, or a general question, start a standard request. We will confirm scope and propose an agency plan for your dates and ports.

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Priority contact

For an active or time-critical call.

If a vessel is underway to Hawaiʻi, alongside, or facing a time-critical situation, use the request flow and mark it urgent so it reaches the on-call agent directly. A dedicated priority contact line for active calls will be published here once confirmed by the owner — until then, an urgent request is the reliable route to a fast response.

Help us help you

What to include in your first message

Vessel

Name, type, and flag
LOA, beam, and draft
Registration or documentation status
Captain, manager, or family-office contact

The call

Arrival port and ETA (and intended ETD)
Last port and next destination
Reason for the call and services needed
Crew and guest counts

Coordination

Fuel, provisioning, and vendor requests
Any confidentiality or reporting requirements
Billing or disbursement contact
Whether the call is active or being planned

Privacy

Your details stay confidential.

Information you send through the request flow is handled on a need-to-know basis and, for engaged clients, held in the access-controlled client workspace available to authorized clients only. We do not publish a contact email on this site by design — the request flow keeps your details secure and routed to the right agent. See our privacy page for how we handle information.

Questions

Frequently asked

How do I contact HYANS?

Use the request flow. Marking a request urgent routes it to the on-call agent for active or time-critical calls; a standard request is right for planning and general inquiries. It is the fastest way to reach the right person.

Why isn't there an email address on the page?

By design, we do not publish a contact email on this site. The request flow routes your details securely to the right agent and keeps your information confidential.

What happens after I send a request?

We acknowledge the request, confirm timing, and move to scoping the call. For active calls we respond with immediate next steps; for planning, we propose a scoped agency plan for your dates and ports.

Is my information kept confidential?

Yes. Details are handled on a need-to-know basis and, once you are engaged, held in the access-controlled client workspace available to authorized clients only.

Ready to reach us?

Start a request with the vessel, the port, and the reason for the call. HYANS will respond with next steps or a scoped agency plan — quickly for active calls.