Security and access, by design.
Yacht and ship agency work involves sensitive itineraries, documents, and disbursements. HYANS keeps client information inside an access-controlled workspace — and shares it only with authorized people, on a need-to-know basis.
This public site holds very little; the workspace holds the rest.
This marketing website is intentionally light on data. It presents general information about HYANS and how we work. It does not host client itineraries, vessel documents, or disbursement accounts — those live in a separate, access-controlled client workspace. The one exception is a request you send us: we keep a minimal contact record of it (your name, email and phone, never the vessel or voyage detail you typed) for up to 30 days so an enquiry is never lost to a mail failure, then delete it — see Privacy.
That workspace is the client portal: our access-controlled environment for handling the documents, messages, and disbursement tracking behind a port call. Access is limited to authorized clients and the HYANS team members supporting their call. If you are a client, you reach it through the client portal.
- →The public site carries minimal information and no client records — apart from a 30-day contact record of any request you send
- →Client work is handled inside the access-controlled client workspace
- →Access is limited to authorized clients and the team supporting each call
- →Itineraries, guests, and sensitive details are handled on a need-to-know basis
How access to the client workspace works.
A layered, authorized-only approach — described in concept, not as a technical guarantee.
Authorized clients only
The workspace is not open to the public. Access is provisioned for authorized clients and their designated contacts.
Learn more →Role-based access
People see what their role requires. A captain, a manager, and a family-office contact can be given different levels of visibility on the same call.
Learn more →Need-to-know handling
Itinerary, guest, and mission details are shared on a need-to-know basis, not broadcast across an account.
Learn more →Documents in one place
Vessel documents, work orders, and disbursement records are kept in the workspace rather than scattered across email threads.
Learn more →Separate from this site
The client workspace is distinct from the public website, so browsing here does not expose client information.
Learn more →Coordinated, accountable
One HYANS point of contact owns your call, so it is clear who is handling your information and requests.
Learn more →How we handle sensitive information.
What we protect
- Itineraries, arrival and departure plans, and guest or owner details
- Vessel documentation and certificates provided for a call
- Disbursement accounts, invoices, and billing information
- Mission and operational details for government and conservation vessels
How we handle it
- Information is used for the purpose it was provided and shared on a need-to-know basis
- Access is limited to authorized clients and the team supporting the call
- Sensitive documents are kept in the access-controlled workspace, not in ad-hoc channels
- Confidentiality expectations are set with each engagement and honored throughout
What we do not claim on a public page.
We are deliberately careful about security wording. On this public page we describe how access and confidentiality are structured — not specific technical measures. We do not make unverified claims about encryption standards, formal audits, or third-party certifications, and we would rather under-state than over-state.
If you have specific security, data-handling, or compliance requirements for an engagement, raise them with us directly. We will discuss what we can support for your call, in writing, as part of the agency agreement. For how information submitted through this site is handled, see our privacy notice; for reporting standards, see standards & compliance.
Frequently asked
Is client information stored on this public website?
Who can access the client workspace?
Do you have a formal security certification?
How is confidential itinerary or mission detail handled?
Have specific security requirements?
If your vessel, owner, or program has particular confidentiality or data-handling requirements, tell us. We will discuss what we can support and confirm it in writing.