Privacy
A short, honest account of how this website handles information. HYANS is a yacht and ship agency serving the Hawaiian Islands, and this marketing site is deliberately simple: reading it creates no record about you, and a request you send through the contact form is used only to reply to you — with one small, deliberate exception, set out below, so that an enquiry can never be lost.
Reading this site creates no record of you
The public HYANS pages are static. There is no account system, no newsletter list, and no database of visitors behind them — reading the site does not create a record about you.
There is one deliberate exception, and it exists so that an enquiry cannot vanish. When you send a request through the contact form, it reaches the HYANS inbox as email so we can reply — and because email can fail, be filtered, or land in a spam folder without anyone knowing, we also keep a minimal contact record: your name, email address, phone number, which form you used, and whether we have replied yet. That record is kept for up to 30 days and is then deleted. It is never sold, never shared, and never added to a marketing list. The details you write in the form — vessel, dates, requirements — are not part of it; they exist only in the email itself.
What happens when I use the contact form?
When you submit the intake form, your details are sent straight to the HYANS inbox so we can reply to you. They are not published and not added to any marketing list — the message simply lands in our inbox, the same as an email you would send us.
So that an enquiry cannot be lost to a mail failure, a spam filter or a full mailbox, the site also keeps a minimal contact record of the submission: your name, email address, phone number, which form you used, and whether we have replied. It is kept for up to 30 days and then deleted, and it lets us come back to you and ask you to resend if your message never reached us. What you write in the form — vessel, dates, requirements, anything in the notes — is not saved to that record; it exists only in the email.
If your browser can't reach us, the form falls back to opening your own email app instead, and you can always email us directly from any mail app.
What happens to the details I email you?
Once you choose to send an inquiry, the vessel and voyage details you include reach us as ordinary email and are used only to respond to your request and coordinate the port call or service you asked about. We keep that correspondence within our own business email; we do not add you to marketing lists or pass your information to anyone who is not part of arranging the support you requested.
Is the client portal covered here?
The client portal behind the Client Portal is separate from this marketing site and is access-controlled — it is provided to authorized clients under their own login. It handles operational records for active engagements, which is a different context from browsing these public pages. This notice describes the public website only.
Do you use cookies or advertising trackers?
No. This site does not run third-party advertising trackers or analytics profiling, and it does not set marketing cookies. Web fonts are loaded to render the page; beyond that, the pages carry no tracking pixels or ad networks. As with any website, the server that delivers these pages may record standard request logs — details such as the requested page, timestamp, and originating network address — which are used for security and to keep the site running, not to build a profile of you.
What if I have a question about my information?
If you have emailed us and would like your correspondence updated or removed, or you simply want to know what we hold, reach out from the Contact page and we will help. Because the public site keeps no visitor records — only the short-lived contact record described above — in most cases the only information involved is the email you chose to send us.