Arrival and departure queue
See expected arrivals, ETAs, vessel class, LOA/draft, requested services, and readiness blockers.
Queue detail
Designed for review, triage, assignment, and communication before the vessel is physically on approach.
Services for Harbor Master
Actual service delivery, written for the way this audience works.
Each service card includes rollover or tap details for deeper explanation without interrupting the page flow.
Berth, mooring, and anchorage assignment
Match vessel requirements to availability, restrictions, service needs, and local operating constraints.
Assignment logic
Supports berth suitability notes, power/water needs, draft, LOA, duration, and conflict flags.
Permit and document review
Track transient applications, commercial permits, insurance, certificates, crew/guest documents, and missing items.
Review workflow
Queues can separate submitted, incomplete, under review, approved, and declined items.
Harbor notices and advisories
Publish operational notices, restriction zones, dock closures, weather impacts, maintenance work, and safety updates.
Notice routing
Send notices to affected vessel classes, tenants, staff, vendors, or berth zones.
Incident and exception desk
Record blocked berths, vessel issues, weather impacts, service conflicts, complaints, and response actions.
Exception model
Each item has responsible party, status, location, urgency, and follow-up record.
Tenant and visitor communication
Keep resident tenants, transient visitors, operators, and service vendors informed through status updates and notices.
Communication scope
Designed to reduce front-desk phone traffic and repetitive manual status updates.
Service-impact coordination
Coordinate fuel, waste, maintenance, utilities, closures, crew access, and vendor activity that affects harbor operations.
Impact mapping
Services can be tied to berth zones, docks, active vessels, and scheduled restrictions.
Daily harbor report
Summarize movements, open exceptions, permits, berth status, notices, incidents, and next-shift priorities.
Handover output
A consistent record for operations teams and leadership review.
The desk behind the catalog
Written from the harbor desk, not the brochure.
A port-office morning rarely starts with a dashboard. It starts with a radio call about an early arrival, an insurance certificate that still has not landed, a berth blocked by overnight maintenance, and a charter operator asking when the fuel dock reopens.
Each service above maps to one of those interruptions. The queue absorbs the radio call, the review list holds the missing document, the exception desk owns the blocked berth, and the notice engine answers the fuel-dock question once — for every tenant asking it. The catalog is not a feature list; it is the desk’s actual workload, given structure.
Who submits into these services
Requests arrive from management agencies coordinating a visit, captains and crews on approach, resident tenants, commercial and charter operators, and your own dock staff — each through an intake scoped to their role.
The harbor office stays the deciding seat: intake is structured, but assignment, review, and notices remain yours.
Service matrix
From intake to operational output.
Every service is structured as an intake, routing rule, operating workflow, and completion output.
Service layerIntakeRoutingStatusOutputPortal
Arrival and departure queueProfile + request dataRole / vessel / location● Live queueReport / completion noteHarbor Master
Berth, mooring, and anchorage assignmentProfile + request dataRole / vessel / location● Live queueReport / completion noteHarbor Master
Permit and document reviewProfile + request dataRole / vessel / location● Live queueReport / completion noteHarbor Master
Harbor notices and advisoriesProfile + request dataRole / vessel / location● Live queueReport / completion noteHarbor Master
Incident and exception deskProfile + request dataRole / vessel / location● Live queueReport / completion noteHarbor Master
Tenant and visitor communicationProfile + request dataRole / vessel / location● Live queueReport / completion noteHarbor Master
Example lifecycle
One service request, start to finish.
A visiting motor yacht requests a multi-night berth with shore power — here is how that single request moves through the services above.
Request lands
The vessel’s management agency submits the stay: LOA, draft, power need, duration, and requested services, with the permit packet attached.
Triage
The desk checks the packet against requirements. The insurance certificate is missing, so the item is flagged incomplete and the requester sees exactly what is outstanding.
Assign
Once complete, the request is matched to an available berth. A power constraint on the finger pier is recorded on the assignment, so the crew arrives informed.
Notify
The assignment triggers scoped updates: the agency and captain get the berth and window, adjacent tenants get a movement notice, and the fuel vendor sees its confirmed service slot.
Close out
On departure the record closes with services delivered, exceptions logged, and a completion note that flows into the daily harbor report for the next shift.
Next page
Translate these services into workflow states.
The workflow page shows how intake, review, assignment, execution, updates, and close-out should feel for harbor master.
Questions
Frequently asked about services.
Who can submit a service request?
Management agencies, captains and crews, resident tenants, commercial and charter operators, and your own staff — each through an intake scoped to their role. The desk decides what gets assigned.
What happens to requests that arrive by phone or radio?
The desk logs them into the same queue, so a called-in request is tracked exactly like a submitted one — nothing lives only in a notepad.
Can a request be declined or redirected?
Yes. A request can be declined with a recorded reason, sent back as incomplete, or redirected to a vendor or another queue — and the requester sees the status either way.
Are permits and documents part of the same flow?
Yes — the review queue separates submitted, incomplete, under review, approved, and declined items, so a missing certificate blocks assignment visibly instead of surfacing at the dock.
Do services feed the daily harbor report?
Every completed, declined, or still-open item carries into the daily report, so the shift closes with a record instead of a reconstruction.
Get started
Put the whole service catalog on one desk.
See how these services map onto your harbor’s actual queues, or request a walkthrough tailored to your operation. Access is reviewed and routed — guest workspaces are approved manually.